Frequently Asked Questions

The Pantone Matching System (PMS) is a color system shared world wide by those in the graphic industry.  If your company has specific logo and artwork guidelines, it’s possible they’ll require any custom printed products to use the PMS color matching system to ensure brand consistency.

Due to the variances with our printing processes and the substrates that we use, sometimes colors don’t print exactly as shown in your artwork file.  For example, when we print on a silver or gold metal background, sometimes those background colors can affect the appearance of your logo colors once printed.

To help ensure that your custom products match your company’s artwork requirements no matter what color substrate we print on, you can choose to have us do a PMS Color Match.  We’ll compare your product once we print it to our PMS color swatch book to make sure it’s closely matched to the PMS color(s) you specify.  If it doesn’t match on the first print attempt, we’ll make adjustments and reprint the product until the colors do match.  There is a $50 fee for this service on your initial order, but we’ll then save these colors in your account so re-orders in the future will uphold the same color standards and there won’t be any additional color matching fees.

Typically our artwork department works best with “vector” files.  These are files that can be reduced and enlarged in size without any “jagged” edges or loss of quality.  This also allows us to work with your PMS (Pantone) colors.  Common vector formats are .cdr, .eps, and .ai, which are produced in programs like Adobe Illustrator or CorelDraw.

If you don’t have one of these types of files, please send us what you have.  We’ll have our artists take a look and see if they can work with your file as is.  If they determine the quality of the file won’t give us a good quality print on your products, we may contact you to further discuss.  In some cases, our artist may have to recreate the artwork into a vector format.  There is a fee for this, but then the artwork would be yours to keep for use on future projects!

While we strive to create signs that adhere to the ADA guidelines for accessibility, it’s important to note that our interpretation of these guidelines may vary and we cannot certify compliance.  ADA requirements may also differ based on specific jurisdictional regulations and individual circumstances.  Therefore, we recommend and encourage consulting with local authorities or ADA officers to ensure that your signs meet the specific accessibility standards applicable to your location, building, and situation.  Our commitment is to provide products that align with our understanding of accessibility guidelines, but final confirmation of compliance rests with the relevant authorities.

All labor and parts are warranteed for 90 days from the time of delivery or installation.  If you wish to purchase an extended warranty, please contact us so we can discuss your needs.

Any concerns or issues with your order must be submitted in writing within 24 hours of receipt of your order.  We will require a picture of the product showing the issue, as well as a detailed description of the issue.  If it’s necessary to determine fault in cases where a replacement or repair is requested, the original item must be shipped back to TSG for review.  Upon receipt of the pictures and/or product in question, TSG will reproduce your order at no cost, if it’s deemed that your order contains any manufacturing errors and/or defects ourside of industry standards, at the disgression of TSG.  If the item in question has damaged during transit, then a claim may be filed with the shipping carrier and repair or replacement will be assessed based on their reimbursement decesion.  You agree that the determination of whether or not a product is defective or damaged is the sole discretion of TSG and/or the shipping carrier.  You also agree to disclose any circumstances leading up to noticing the issues with the item, including how it was used, where it was used, and any other information that is needed to determine the cause of the product was not working or manufactured as intended.

You agree to understand that minor material defects can occur in the manufacturing process. Our policy is to assess the visibility of these defects based on the viewing distance of the sign. The standard viewing distance is one foot for every inch of the sign’s height. For example, a 6-inch tall sign should be viewed from a distance of 6 feet, while a 12-inch tall sign should be viewed from 12 feet away.

The acceptability and visibility of any defects will be determined solely by TSG. If defects fall outside of the typical viewing distance rule, they will be evaluated on a case-by-case basis, with TSG having the final discretion on whether the defect is acceptable.

All quotes given are based on check or ACH payments.  Credit card payments will assess a 3% fee.  All orders will require 50% up front and the remaining 50% balance at the time of pickup or delivery.  Taxes will be applied to all orders unless a tax exemption form is submitted.