As a leading wholesale signage company in Texas, we pride ourselves on delivering high-quality products to sign shops and graphics businesses across the state. However, it’s important to set realistic expectations regarding material defects in large format signs. Today we’re here to clarify how we assess defects and why minor imperfections are sometimes unavoidable yet acceptable based on industry standards.

The Nature of Material Defects

In the process of manufacturing large format signs, minor material defects can occasionally occur. These imperfections are often inherent in the materials or arise during the production process. While we strive for perfection, it is essential to understand that a certain level of minor defects is considered acceptable in the industry, particularly when the sign is viewed from its intended distance.

Viewing Distance Standards

The key to assessing the visibility of defects lies in understanding the concept of viewing distance. The standard viewing distance is one foot for every inch of the sign’s height. For instance:

  • A sign that is 6 inches tall should be viewed from a minimum distance of 6 feet.
  • A sign that is 12 inches tall should be viewed from a minimum distance of 12 feet.

This means that a sign mounted 15 feet high on a storefront should be assessed from the ground level, not from a close-up inspection during delivery or unboxing.

Our Discretion in Evaluating Defects

At TSG, we evaluate the acceptability of material defects based on the typical viewing distance. The visibility and impact of any defects are assessed solely by our team during the inspection process prior to delivery, ensuring consistency and fairness. If a defect is not noticeable from the appropriate viewing distance, it is generally deemed acceptable.

In cases where defects fall outside the typical viewing distance rule, they will be reviewed on a case-by-case basis. The final determination of whether a defect is acceptable rests with TSG. This policy ensures that while we maintain high standards of quality, we also recognize the practicalities of real-world sign placement and viewing conditions.

Managing Expectations

It is crucial for your customers to understand that minor imperfections in large format signs are often unavoidable and do not detract from the overall quality and effectiveness of the sign. We do not offer refunds or redo signs for minor defects that are not visible from the intended viewing distance.

We encourage you to educate your customers on these policies and to evaluate their signs based on how they will be viewed in their final mounted position, rather than from an up-close inspection. This approach aligns with industry standards and helps manage expectations realistically to help ensure happy clients right from the start.

Commitment to Quality

Despite the acceptable level of minor defects, our commitment to quality remains unwavering. We use high-quality materials and advanced manufacturing processes to minimize imperfections and deliver the best possible products to our customers. Our goal is to ensure that your clients’ signs look great and perform effectively in their intended environment.

In summary, understanding and managing expectations regarding material defects in large format signs is essential. By assessing defects based on viewing distance and relying on TSG’s discretion after many years of experience in the industry, we ensure that our customers receive high-quality, effective signage. We appreciate your understanding and cooperation in adhering to these standards, which ultimately benefit both our production process and your satisfaction as our valued customer.